Andrew Wood

PowerPoint in Training - When a good thing is not a good thing

I thought I'd write a few words about a topic that often comes up in discussions about training, and that is the use of PowerPoint slides. I have received many emails, had many discussions and attended many meetings where the subject of PowerPoint in training is raised. What is obvious is that there are those that are strong advocates and others that are not so... (posted by Andrew 1 year 248 days ago.)

What Makes a Great Trainer?

I recently overheard a conversation between a trainer and one of their participants, who was asking how the trainer had got into the role. I was a little shocked when the participant said, "It just surprises me a little as you're not particularly dynamic are you?" Putting aside that individual's perception of the trainer, the comment begged the question, What makes a great trainer?' It is often said that training is a role... (posted by Andrew 3 years 348 days ago.)

Sales Culture – Beware of the broken window

There’s a park I walk through on the way home each day. It used to be a very pretty park with vast areas of green freshly clipped grass, commemorative benches with gleaming plaques, pristine toilets that won countless awards, trees that have been there for decades and freshly painted playground equipment for the kids to climb over. About a year ago I happened to notice that one of the windows of the toilets had... (posted by Andrew 4 years 248 days ago.)

Achieving Sales on the Telephone - Effective outbound calls

The key to making effective outbound calls is structure. The most effective telephone sales person will have a set process for contacting customers and will stick to it, no matter what the temptation to alter their methods. Most outbound call agents will use a ‘working list’ to contact customers, it is important that you approach this list methodically and the following approach will help you to... (posted by Andrew 4 years 326 days ago.)